Refund policy
Refund & Returns Policy
At The Little Gift Workshop, we specialize in personalised and custom-made products. As such, we are unable to accept returns for these items unless they are faulty, misdescribed, or damaged. However, if your product is defective, damaged, or there is an error with the personalisation, we will gladly provide a refund or replacement. Please refer to the details below for further information.
Refunds for Personalised Products
We offer a 30-day refund policy for defective, damaged, or misdescribed personalised products. You have 30 days from the date of receipt to contact us regarding any issues with your product.
To be eligible for a refund or replacement, the following conditions must apply:
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The product is personalised or custom-made and is defective, damaged, or misdescribed.
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You must contact us within 30 days of receiving the item.
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The item is returned unused and in its original condition (if required).
To initiate a refund or replacement, please contact us at terri@thelittlegiftworkshop.co.uk.
Please Note: Personalised and custom-made products are non-returnable unless there is a defect, damage, or error in personalisation.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately. We will arrange for a refund or replacement once the issue has been confirmed.
Exceptions / Non-Returnable Items
The following items are non-returnable under the Consumer Contracts Regulations:
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Personalised products (including custom or bespoke items).
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Custom-made products.
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Perishable goods (e.g., food, flowers, or plants).
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Beauty products (e.g., personal care items).
If you have concerns about your specific item, please reach out to us.
Exchanges
If you need a replacement, the fastest way is to return the faulty or damaged item and place a new order for the replacement.
UK Consumer Cooling-Off Period
In accordance with UK law, consumers have the right to cancel their order and return the goods within 14 days. However, the cooling-off period does not apply to personalised or custom-made products.
Refunds Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it may take up to 15 business days for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received your refund, please contact us at terri@thelittlegiftworkshop.co.uk.
Contact Us
If you have any questions or concerns regarding our Refund & Returns Policy, please reach out to us at:
terri@thelittlegiftworkshop.co.uk.